Flexibility options for ski rental with Ekosport-Rent

If you rent online with Ekosport-Rent, you have the possibility to modify certain elements of your reservation: dates, equipment, services and pickup store. We tell you more about possible changes and how to proceed.

What can be modified?

Rental duration and dates, quantity and category of rented equipment, practical services and store: discover what you can modify before picking up in store.

Change stay dates

You have the opportunity to arrive earlier and to ski an extra day? On the contrary, do you have to cut short your vacation? Or have your holidays been moved and you want to change the rental dates? In all these situations, a modification request is possible.

Add or remove a service

Some Ekosport-Rent stores offer additional services, free or paid, which you can add or remove:

• ski locker;

• ski storage;

• Click & Collect (quick pickup without trying on);

• delivery of equipment to your vacation spot.
  

For example, if you had added the ski locker option, but you realize that your accommodation near the slopes has a secure storage room, you may no longer need it.

Rent from another store

You have already booked your skis, but you plan to change vacation destination ? Or, would you like to rent from another Ekosport-Rent store in the resort for practical reasons? Here too, modification is possible, provided that the rental period is the same (same duration and same dates).

How to make a modification?

Any change to your reservation must go through our customer service. To do this, email us at the following address: serviceclient@sport2000.fr. For quick processing of your request, remember to mention:

• “Reservation modification” in the email subject;

• Your reservation number

• The type of modification to be made, with as much detail as possible.

Ideally, we advise you to make your request at least 24 to 48 hours before the first day of skiing, to ensure that the modification is effective when picking up the equipment.

How much does it cost to modify a ski rental?

No fees are applied to make a modification before your first day of skiing. However, if there is a positive difference between the new reservation and the initial reservation, it will be charged to you when picking up in store. This can happen if:

• you extend the rental period;

• you change the dates of stay for a period when prices are higher;

• you switch to a store that charges higher rates;

• you change equipment for a superior category.

Good to know: conversely, Ekosport-Rent refunds you if the price difference is negative (e.g.: you switch from a red ski at €80 per week to a blue ski at €65 per week = Ekosport-Rent refunds you €15).

For any modification during the rental period (between the first day of skiing and when you return the equipment), you must contact the store directly. Here are more precisely the modifications you can claim, for free or with an additional cost.

Exchanging your shoes or boots, skis or snowboard

When you come to pick up your order in store, you can try on ski boots and boots before leaving with them. This allows you to choose the pair that best matches your morphology. However, it can happen that during your stay, sometimes even after the first half-day of skiing, you realize that the shoes or boots don't fit you perfectly.

In this case, there are two types of situations:

• the shoe doesn't have enough flex, it's not the right size, it hurts you => go to the store where you will be offered another model of the same category, without additional cost;

• the shoe is not stiff enough, you find that it doesn't offer enough precision and reactivity for your level => the skiman can offer you to upgrade from the « comfort » shoe category to the « performance » category, and you will have to pay the price difference.

This logic also applies to skis and snowboards. As soon as you need to change models within the same category, the store does not charge additional fees. But if you want a more « aggressive », more « performance-oriented » ski, you will have to upgrade to the next category and pay the difference pro rata to the number of remaining days.

Modify the rental duration during the stay without insurance

Once the equipment has been collected from the shop, you cannot remove rental days. Of course, it is still possible to return the equipment earlier than planned if you wish or if you have an unforeseen event, but the store is not obliged to reimburse you for unskied days.

However, it is often possible to extend the rental period. This modification is subject to equipment availability, depending on upcoming reservations.

Shorten your rental during your stay with multi-risk insurance

The Ekosport-Rent multi-risk insurance, in addition to protection against theft and breakage of rented equipment and reimbursement in case of cancellation, allows you to benefit from advantageous conditions if you need to cancel during your stay. Indeed, in certain specific situations (to be found in the general insurance conditions), you benefit from coverage up to €300 per insured person and €5000 per event. The insurance reimburses you proportionally to the number of unskied days.

For example: your equipment rental amounted to €160 for 6 days, and you have to interrupt your stay after the 4^th day, with 2 unskied days remaining. You will be reimbursed 160/6*2 = €53.33.

Warning: this insurance does not cover you if you shorten the rental for « convenience » reasons, for example because you prefer to rest rather than ski on the last day or because the snow conditions do not suit you.

By renting online with Ekosport-Rent, you give yourself the possibility to adjust your reservation for free until the day before the first day of skiing. You thus benefit from real flexibility if you need to:

• modify your vacation dates;

• add, remove or replace equipment or services;

• change store in the same resort or in another resort.

Some modifications are also possible during your stay, especially if the equipment does not suit you or if you want to extend the rental. While additional costs may sometimes apply to cover price differences, this flexibility during your vacation remains a real advantage: the rental adapts to you, and not the other way around!